Terms of
Service

1. Acceptance and website usage

By accessing this website you agree to these terms. The site is provided for informational and commercial enquiry purposes. You agree not to misuse it, attempt unauthorised access, scrape it at a scale that degrades service, or reproduce substantial parts of it without permission.

2. Services

We provide Faire storefront optimization, wholesale marketplace SEO, product listing and merchandising work, conversion and buyer-experience strategy, and related e-commerce advisory services. The exact scope, deliverables and timeline for any engagement are those confirmed in writing between us before work begins. Nothing on this website constitutes an offer or a binding commitment on its own.

3. Consultations and strategy calls

Strategy calls are booked through our scheduling link. They are advisory conversations: recommendations are based on the information available at the time and are not a guarantee of any specific outcome. Please reschedule in advance if you cannot attend.

4. Audits

An audit is a review of publicly accessible storefront and listing information, plus any details you choose to share. Audit findings are opinions and recommendations, not instructions from any marketplace, and implementing them remains your decision.

5. Client responsibilities

To deliver work effectively we rely on you to provide accurate brand information, product data, imagery rights, timely feedback and a single point of contact. Delays in access, approvals or assets will extend delivery timelines. You are responsible for the accuracy and legality of the content and claims you ask us to publish.

6. Access requirements

Some engagements require access to your storefront or store admin (for example Faire or Shopify) at the permission level agreed with you. You are responsible for granting access through the platform's own invitation flow and for revoking it when the engagement ends. We will use access only for the agreed scope of work, and we do not ask you to share passwords.

7. Payments

Fees, currency, payment schedule and invoicing are set out in the proposal or order you approve, or in the terms of the marketplace through which you purchase. Work begins once the agreed payment terms are met. Any taxes or platform fees applicable to your purchase are your responsibility unless stated otherwise in writing.

8. Cancellations and refunds

Cancellation and refund arrangements are those stated in the specific proposal, order or marketplace listing that applies to your purchase. Where a purchase is made through a third-party marketplace, that marketplace's cancellation and resolution policies apply. If nothing specific has been agreed, contact us and we will address the situation in good faith.

9. Intellectual property

All content on this website — including text, structure, visual design, brand marks and frameworks — belongs to Distinct Founder unless otherwise indicated. Deliverables created specifically for you become yours to use for your business once the agreed fees are paid. We retain ownership of our underlying methods, templates, frameworks and general know-how, and may reuse them for other clients.

10. Confidential information

Each party will keep the other's non-public business information confidential and use it only for the purposes of the engagement. We may reference results and anonymised or approved performance data in case studies; identifiable client details are used only with permission.

11. Third-party platforms

Our work operates within platforms we do not control, including Faire, Shopify and other marketplaces. Their rules, algorithms, fees, features and availability can change at any time. We are not responsible for platform decisions, outages, policy changes or account actions taken by those platforms.

12. Fiverr and marketplace services

Where you engage us through Fiverr or another marketplace, that platform's terms, payment handling, order flow and dispute process govern the transaction, in addition to these terms where they do not conflict.

13. Results and performance disclaimer

Case studies, metrics and screenshots on this website describe outcomes achieved in specific situations. They are examples, not promises. Performance depends on factors outside our control — including product, pricing, category demand, seasonality, inventory, fulfilment and platform behaviour. We do not guarantee sales, rankings, visibility, order volume or revenue.

14. Revenue projections

Any projection, model or forecast we share, including interactive tools on this website, is illustrative. Figures are based on assumptions and inputs you provide and should not be treated as financial advice or an expected result.

15. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses, including lost profits, lost revenue, lost data or business interruption. Our total liability arising from an engagement is limited to the fees paid for that engagement. Nothing in these terms excludes liability that cannot be excluded by law.

16. Website availability

We aim to keep this website available and accurate, but it is provided on an "as is" basis. We may change, suspend or remove content or features at any time, and we do not warrant uninterrupted or error-free access.

17. Changes to these terms

We may update these terms as our services evolve. The current version is always published on this page with a last-updated date, and continued use of the site after an update constitutes acceptance.

18. Contact

Questions about these terms can be sent to Distinctfounder.net@gmail.com.